Scope of This Policy

This Privacy Policy applies to:

• Patients using the AI Arohi mobile application
• Doctors using the AI Arohi web portal
• Administrators managing the platform

Patient Information

Information Collected

• Email address for account creation and verification
• Basic profile information
• Symptoms and health-related information shared during assessments
• Prescription requests and medical interaction history
• Prescription downloads
• Payment history and transaction references

How Patient Data Is Used

• Create and verify patient accounts
• Provide AI-based symptom guidance for informational purposes only
• Enable doctor consultation and e-prescription requests
• Deliver prescriptions securely through the platform
• Maintain prescription and payment records
• Send email and push notifications related to account activity
• Ensure compliance with applicable healthcare regulations

Doctor Information

Information Collected

• Personal and contact information
• Professional qualifications and specialization
• Medical registration certificates and verification documents

How Doctor Data Is Used

• Verify professional credentials
• Approve or reject doctor registrations
• Enable prescription issuance through the platform
• Send status updates via email and push notifications

Administrative Access

Authorized administrators may access data strictly for review, verification, prescription management, regulatory compliance, and platform security purposes.

Payments & Third-Party Services

• Prescription services may be offered as a paid feature
• All payments are processed securely using Stripe
• We do not store credit or debit card information
• We receive only transaction status and reference identifiers
• Firebase Cloud Messaging (FCM) is used to deliver push notifications
• Device identifiers may be processed solely for notification delivery

Account Deletion & Data Removal

• Patients can delete their account directly from within the mobile app
• Account deletion permanently deactivates the user profile
• Personal data is deleted or anonymized after account deletion
• Prescription and payment records may be retained where required by law

Account deletion is processed automatically after the request is submitted.

User Consent

By using Al Arohi, you explicitly consent to the collection, processing, and storage of personal and health-related data as described in this policy.

Data Sharing

We do not sell, rent, or trade personal or medical information. Data is shared only with authorized doctors and service providers strictly for delivering platform functionality and complying with legal requirements.

Data Security

We implement appropriate technical and organizational measures to protect personal, medical, and financial data against unauthorized access or misuse.

Data Retention

Information is retained only for as long as necessary to provide services or comply with legal and regulatory obligations.

Children’s Privacy

Al Arohi is not intended for use by individuals under the age of 18. We do not knowingly collect personal or health information from minors.

AI and Medical Disclaimer

Al Arohi uses artificial intelligence to provide general health guidance only. The app does not provide medical diagnosis or treatment. AI-generated insights are informational and must not be considered a substitute for professional medical advice, diagnosis, or treatment.

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